Shipping & Returns

Order Processing

Orders are processed and shipped within 2 business days. Business days exclude weekends and U.S. holidays.

Once your order ships, you will receive a confirmation email with tracking information.

Shipping

We ship using FedEx Ground, UPS Ground, or USPS Ground. The carrier is selected based on the size of the package and the delivery address.

Estimated delivery is typically 3–8 business days after shipment. Delivery times are estimates and are not guaranteed. Remote locations, carrier delays, severe weather, and peak holiday periods may require additional time.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 30 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

After reviewing the information, DASAM HOME will provide an appropriate solution based on the circumstances. This may include a replacement, refund, or return arrangement.

Please do not return an item before contacting us and receiving return instructions.

Returns for Other Reasons

Returns for non-quality reasons are accepted within 30 days of delivery, provided that the item:

Has not been used
Is in its original condition
Includes its original parts, accessories, and packaging

Customers are responsible for return shipping costs for non-quality-related returns.

Please contact us before sending your return. Unauthorized returns may not be accepted.

Refunds

Once the returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. After the refund is processed, your bank or card provider may require an additional 3–5 business days to post the funds to your account.